PB Exclusive carries women's clothing in missy sizes. Occasionally XS and PLUS sizes also become available for select items. Please refer to the size charts below for more insight!
THIS ITEM WON’T ADD TO MY SHOPPING CART.
The bad news is it is most likely sold out. If you are still seeing the item, we are probably in the process of removing it from the site. But the good news is we do receive restocks from time to time, as well as new items daily, so make sure you keep checking back. You can also sign up to receive a restock notification if an item does return! You’ll see an area to enter your email if you come across a sold-out item.
I HAVEN’T RECEIVED ANY CONFIRMATION EMAILS. WHY NOT?
Sorry about that! It’s possible the email went straight to your bulk/spam folder, or we may have an incorrect email address on file. But no worries, just contact Customer Service firstname.lastname@example.org, and we will verify whether your order was placed and re-send any confirmation emails.
HOW DO I CHECK THE STATUS OF MY ORDER?
Once your order has been sent out, your initial email confirmation will update to show a ‘Shipped’ status and include a tracking number if applicable.
You will also receive a separate shipping confirmation email with the same information.
CAN I CHANGE MY ORDER OR CANCEL IT AFTER IT HAS BEEN PLACED?
We want to make sure you get your order as quickly as possible, and our facilities are fully automated to do just that. So once an order has been placed, we are unable to cancel it or change any items. Thank you for your understanding!
CAN I GET A PRICE ADJUSTMENT OR APPLY A COUPON AFTER AN ORDER HAS BEEN PLACED?
Unfortunately, we cannot make any changes to orders once placed. This includes the price and coupons.
I WON’T BE HOME TO SIGN FOR MY PACKAGE. WILL IT BE LEFT AT MY FRONT DOOR?
It depends on the carrier’s policy and the driver’s discretion. If the driver doesn’t think it is safe to leave a package, he or she will return with it the next business day.
I DON’T WANT MY PACKAGE TO BE STOLEN. CAN I MAKE SURE IT REQUIRES A SIGNATURE?
We can't change an order once its been submitted into the system and it includes adding signature required to an order. Customers will need to type in their request to the customer comment section so it can be honored before releasing.
MY PACKAGE ISN’T HERE, EVEN THOUGH THE TRACKING SAYS IT’S BEEN DELIVERED. NOW WHAT?
So sorry about that! Here are some steps we recommend trying first:
Confirm that the correct shipping address was entered at checkout
Search your property thoroughly (sometimes the carrier will place packages in discreet locations for your security)
Check with your neighbors to make sure no one is holding the package for you
If you still haven’t found it, please contact USPS Customer Service and file a claim so that a representative may begin a lost/missing package investigation. Resolution of the matter could depend on the results of said investigation.
I PAID FOR EXPEDITED SHIPPING TO CANADA, AND IT’S BEEN 7 DAYS. WHY ISN’T MY PACKAGE HERE?
Orders to Canada are shipped via United States Postal Service and Canada Post. Standard orders can take 2 to 4 weeks to arrive. Expedited orders generally take 5 to 7 days to arrive, but those dates cannot be guaranteed because of possible delays in customs. If a customs number was included in your shipping confirmation email, that could be a useful reference when tracking your package or trying to obtain additional information from customs.
I ALREADY PAID FOR INTERNATIONAL SHIPPING. WHY WAS I CHARGED ADDITIONAL FEES WHEN MY PACKAGE WAS DELIVERED?
Some countries will impose additional tariffs on items shipped from abroad. These nation-specific duties are added by your respective government and are not shipping charges from GoJane. Please contact your postal service and customs officials for more information. Canada customs can be reached at 1(800)461-9999 toll-free from within Canada or 1(204)983-3500 / 1(506)636-5064 from outside Canada.
DO YOU ACCEPT RETURNS AND EXCHANGES?
We have a strict NO REFUND POLICY. All items are carefully handled by us and inspected before shipping. Please read our full refund policy HERE.
THE ITEM I WANT IS SOLD OUT. WILL IT BE BACK?
We can’t know for sure if something will be restocked, but if the item was super popular, you bet we’re trying our best to get it back on the site for you guys. We actually receive restocks as well as new styles every single day, so definitely keep checking back! Even if what you’re looking for doesn’t come back into your life, you’ll probably be able to find something really similar to it. But if you see an item you absolutely can’t live without, we say get it right away and don’t take any chances’
DO YOU HAVE PHYSICAL STORES?
At this time, no. But you never know what the future holds! For now we’re happy to be an online-only store, which allows us to get you the best in new merchandise as quickly as possible -- our number-one priority.